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Hilton hotels: a comprehensive approach to delivering value for all stakeholders

, : Hilton hotels: a comprehensive approach to delivering value for all stakeholders. Cornell Hotel and Restaurant Administration Quarterly 40(4): 28-38

A step-by-step programme which was developed by Hilton hotels Reg. to define and then measure value creation in its operations is presented. Integral to the success of this value-creation strategy was the premise that tracking corporate performance must go beyond hard financial indicators to include other factors that drive profitable growth, and ultimately, increase shareholder value.


DOI: 10.1016/s0010-8804(99)80043-3

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